Missing Device types and device name in FB

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Roomskills-Com
Beiträge: 107
Registriert: 01. Mär. 2020, 16:13

Missing Device types and device name in FB

Beitrag von Roomskills-Com »

Moved from German Forum area:
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Hi,
I´m new here and I´m still struggling getting used to all ... but I think I encountered two UI issues:

+ When trying to add a device in english website, the device types are all blank (Chrome). When switching language to German they do show up

+ When adding a device with service type "Fritzbox" that I have created (connection to Fritzbox router), it shows a field "Name in Fritzbox" but when I click there it seems to try to open a drop-down, which is hidden behind the lower bar of the popup, so I can´t see and select anything.

Hope that can be fixed and UI / instructions made a bit more clearer, as I think many new users will now come here.

Regards - MacSass
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Roomskills-Com
Beiträge: 107
Registriert: 01. Mär. 2020, 16:13

Re: Missing Device types and device name in FB

Beitrag von Roomskills-Com »

Hello
and thank you for reaching out. Unfortunately I could not reproduce the problem in the English language. I tried when defining a new device, but the types show up in my case. Can you be a little bit more specific, and since this looks like a user specific problem you can use our support email address to reach out (support@computeq.co).

In regard to the not being able to select, I will check on that.

Regards

Ingo from Roomskills
Roomskills-Com
Beiträge: 107
Registriert: 01. Mär. 2020, 16:13

Re: Missing Device types and device name in FB

Beitrag von Roomskills-Com »

Hello again,

unfortunately I was not able to reproduce a situation where a popup blocks an entry. Maybe you could make a screenshot and send it via email to support@computeq.co . That would help me to find the problem.

Thank you and regards

Ingo from Roomskills
User-5488
Beiträge: 4
Registriert: 04. Sep. 2024, 23:50

Re: Missing Device types and device name in FB

Beitrag von User-5488 »

Hi,
thanks for your response and my delayed answer - been away for the weekend.
I tried again today and now it looks different (and better):
I can select device type and then it pull the respective device from my FritzBox ... so all seems fine now.

Not sure why this did not work when I opened the thread - for now it can be considered closed.

Thanks again - MacSass
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